Freedom of Information
The Freedom of Information (Scotland) Act 2002 (FOISA) provides individuals with the right of access to information held by public authorities. FOISA also explains the circumstances where that right might not apply and places a number of obligations on public authorities.
QMS is required under section 23 of FOISA to adopt and maintain a publication scheme setting out the information we routinely make publicly available. Our publication scheme has been approved by the Scottish Information Commissioner, who is responsible for enforcing FOISA. We will review this scheme from time to time.
Our publication scheme must:
- Set out the classes of information which we publish or intend to publish;
- Say how we will publish this information in each class; and
- Say if we will provide the information free of charge.
The purpose of our publication scheme is to let you know what information is routinely available from us and which can be obtained from us on request or is published on our website. Where information is not published under this scheme, you can make a request for it from us under FOISA. For further information on accessing information not covered by this scheme see section 9 – How to access information not available under this scheme.
QMS is also subject to the Environmental Information (Scotland) Regulations 2004 that allow you the right of access to the environmental information we hold.
Please click on the link to the right to view the full policy.
QMS Complaints Handling Procedure
Quality Meat Scotland is committed to providing high-quality customer services. We value complaints and use information from them to help us improve our services.
If something goes wrong or you are dissatisfied with our services, please tell us. The procedure to the right describes our complaints procedure and how to make a complaint. It also tells you about our service standards and what you can expect from us.
Annual Report on Complaints
There was one complaint recorded in the 2015/16 year which was resolved at front line stage.
Quarterly Report on Complaints
There were no complaints recorded for the period 1/4/16 - 30/6/16.